Eternal Flame Outdoors, a DBA of Eternal Flames Unlimited LLC, is an authorized retailer specializing in premium fireplaces, fire pits, grills, outdoor kitchens, and thoughtfully selected outdoor living products from trusted manufacturers.

We believe creating an exceptional space should feel as enjoyable as living in it. That’s why we provide personalized product guidance and knowledgeable support to help you find the right products for your home, project, and lifestyle.

From product selection and ordering to nationwide delivery coordination and manufacturer-backed warranty assistance, Eternal Flame Outdoors is here to provide a seamless, dependable, and personalized shopping experience from beginning to end.

Contact Us

support@eternalflameoutdoors.com

(813) 599-0521

All
major credit/debit cards and select digital wallets. 

Payment is processed when your order is placed. If an item is backordered, made to
order, or has an extended lead time, we'll contact you with updated
availability and delivery information.

Contact us as soon as possible. If the order has not entered processing or shipped,
we'll do our best to accommodate the change. For security reasons, some address
changes may require the order to be canceled and re-placed.

Yes—installment options may be available at checkout on eligible orders. If you don’t see them, email us for alternatives.

We ship within the contiguous U.S. (Lower 48). Some brands cannot ship to PO
Boxes, APO/FPO, Alaska, or Hawaii.  AK/HI & U.S. Territories: Please contact us for a custom quote before
ordering.

Many items include standard shipping within the contiguous U.S. at no cost to the
customer. See our full Shipping Policy
for details.

Large and oversized products may ship by freight carrier. The carrier will contact
you to schedule delivery. Standard freight delivery is generally curbside unless otherwise stated. The customer is responsible for moving the product from the delivery location into the home or installation area. Additional delivery services may be available—contact us before ordering for options.

You’ll receive tracking as soon as it’s available. Freight carriers also call to
schedule delivery.

Do not discard the packaging until you've inspected the product.

Damage on the delivery receipt before signing, take photos, and contact
us within 48 hours at support@eternalflameoutdoors.com. Keep all packaging. We’ll coordinate replacement parts or a new unit as needed.

In-stock items typically ship in 1-3 business days. Custom, made-to-order, or specialty
finishes may take longer. The product page will show current estimates, and we’ll email updates if anything changes.

Sometimes—email us with your deadline and we’ll explore options.

Within 30 days of delivery for new, unused items in original packaging. Return
freight may apply. Custom/made-to-order items, used/installed units, and fuel
components are not returnable unless defective.

If it hasn’t shipped, we’ll try to cancel. Custom or special orders may not be
cancelled once in production.

Most products include the manufacturer’s warranty. We’re your advocate—email
us with your order number and photos, and we’ll help open a claim.

We can recommend licensed professionals in many areas. Gas products (NG/LP) must
be installed by a licensed professional per local codes.

• Natural Gas (NG): Best if you have (or plan) a hard line; never worry about tanks.
• Propane (LP): Flexible and portable; ideal where an NG line isn’t available.
  

Many AOG models have corresponding NG/LP versions; some include conversion orifices — see your product page.

Many can, but suitability varies by manufacturer, material, and installation
location. Products constructed from 304 stainless steel or featuring coastal-rated finishes are generally better suited for these environments. Contact us before ordering and we'll help you select an appropriate product.

Some models include a timed gas shut-off. See the Specs tab on the product page.

Many product pages include specifications and installation information. If you need a
manual, clearance requirements, cutout dimensions, or other technical
documentation, contact us and we'll help locate it.

Send us your dimensions, photos, fuel type, and any other relevant project details.
We'll help you narrow down the right options.

Use non-abrasive stainless cleaners; avoid harsh chemicals. Check burners,
connections, and media per your manual. Cover when not in use when possible.

Yes—rotisserie kits, wind guards, covers, media (glass/logs), and more. If you don’t see it, ask—we’ll source it.

We match identical, in-stock items from authorized dealers—before
purchase. Exclusions: clearance, auction/marketplace listings, membership or coupon-stacking prices, discontinued items, and pricing errors. Email us at support@eternalflameoutdoors.com with a link for confirmation.

Yes—designers,
builders, and multi-unit projects qualify. Email support@eternalflameoutdoors.com with your resale certificate and project
details.

We collect sales tax where required by law. If you’re tax-exempt, email your
certificate before placing an order and we’ll set up your account.

Open the product page, scroll to Reviews, and click Write a Review or click here.
Photos are welcome — we love seeing finished spaces!