Payment Policy
Secure & Convenient Payment Options
At Eternal Flame Unlimited LLC dba Eternal Flame Outdoors, we are committed to providing a secure and convenient checkout experience.
We accept a variety of payment methods so you can choose from the options available to you at checkout.
All prices and transactions are displayed and processed in U.S. dollars (USD) unless otherwise stated.
Accepted Payment Methods
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
Depending on your device, browser, location, order, and checkout eligibility, additional payment options may be available, including:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Venmo
- Other digital payment options displayed at checkout
The payment methods displayed during checkout are the payment methods currently available for your transaction.
Financing & Installment Payments
Eligible customers may be offered installment or financing options during checkout.
Availability, eligibility, approval, payment schedules, interest, fees, and other financing terms are determined by the applicable financing or payment provider and may vary by customer and order.
Eternal Flame Outdoors does not determine approval for third-party financing programs.
If an installment or financing option is available for your purchase, the applicable provider's terms will be displayed before you complete the transaction.
Payment Processing
Payment information is submitted securely through the payment options available at checkout.
Once your order has been successfully submitted, you'll receive an order confirmation email at the email address provided during checkout.
Please review your confirmation carefully and contact us promptly if any information appears incorrect.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted, released for fulfillment, or shipped.
Product availability, manufacturer acceptance or availability, payment authorization, fraud screening, and other order-verification requirements may still apply.
If we are unable to accept or fulfill an order after payment has been authorized or collected, we will contact you and process any applicable refund or payment reversal.
Payment Security
Protecting your information is important to us.
Our store uses secure ecommerce and payment-processing services designed to protect personal and payment information during checkout.
Payment-card information is processed through the secure payment providers available through our ecommerce platform. Eternal Flame Outdoors does not require customers to send complete credit-card information by email.
Please do not send complete credit-card or other sensitive payment information by email, text message, or website contact form.
For more information about how personal information is collected and handled, please review our Privacy Policy.
Order Verification & Fraud Prevention
To help protect our customers and Eternal Flame Outdoors from unauthorized transactions, some orders may require additional verification before processing or shipment.
We may contact you using the information provided with your order to verify certain order, billing, shipping, or payment information.
Orders may be delayed, declined, or canceled when:
- Payment cannot be authorized or verified
- Billing or payment information appears inconsistent
- Additional verification cannot be completed
- The transaction is identified as potentially unauthorized or fraudulent
- Product availability cannot be confirmed
- We are otherwise unable to accept or fulfill the order
If additional information is required, we'll contact you using the contact information provided with your order.
Billing Information
Please make sure your billing information matches the information associated with your payment method.
Incorrect or incomplete billing information may cause payment authorization to fail or may delay order processing while we verify the transaction.
For your security, certain changes to billing or shipping information after an order is placed may require additional verification.
Changes requested after an order has entered fulfillment or shipped may not be possible and may be subject to the terms of our Shipping, Delivery & Lead Times Policy.
Order Confirmation
After successfully placing your order, you should receive an email confirmation containing your order information.
If you don't receive an order confirmation within approximately one hour:
- Check your spam or junk folder.
- Confirm that you used the correct email address at checkout.
- Contact us if you still cannot locate the confirmation.
We'll be happy to verify whether your order was received.
Pricing & Payment Errors
We make reasonable efforts to ensure that prices and payment information displayed on our website are accurate.
Occasionally, a pricing, promotional, technical, or checkout error may occur.
If we discover a material error affecting an order before fulfillment, we may contact you to explain the issue and provide available options. We will not charge an increased price without your authorization.
If an order cannot be fulfilled because of a pricing, payment, availability, or other material error, any applicable amount already collected for the canceled portion of the order will be refunded to the original payment method.
Currency
All prices on Eternal Flame Outdoors are displayed and processed in U.S. dollars (USD) unless otherwise indicated.
If you use a payment method associated with a non-U.S. account, your financial institution or payment provider may apply currency-conversion rates, foreign transaction fees, or other charges.
These rates and charges are determined by your financial institution or payment provider and are not controlled by Eternal Flame Outdoors.
ACH & Wire Payments
For certain qualifying orders, projects, or commercial purchases, alternative payment arrangements such as ACH or wire transfer may be available.
Please contact us directly before sending an ACH or wire payment so our team can provide and confirm the appropriate payment instructions.
For your security, always verify ACH or wire-transfer instructions directly with Eternal Flame Outdoors before transferring funds.
Do not rely solely on payment instructions received through an unexpected or unverified email.
Refunds
Approved refunds are generally issued to the original payment method, subject to our Returns & Refunds Policy and applicable payment-provider requirements.
Once a refund has been processed by Eternal Flame Outdoors, additional time may be required for your bank, credit-card issuer, or payment provider to post the credit to your account.
Processing times vary by financial institution and are outside our control.
Changes to Payment Options
Available payment methods may change from time to time based on our payment providers, ecommerce platform, checkout eligibility, or other business requirements.
The payment methods currently available for your particular order will be displayed at checkout.
Related Policies
By placing an order with Eternal Flame Outdoors, your purchase is also subject to our applicable:
Questions About Payment?
If you experience a payment issue or have questions before placing an order, we're happy to help.
Eternal Flame Outdoors
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521
Hours: Monday – Friday, 9:00am - 7:00pm EST