Terms and Conditions
Last Updated: September 17, 2026
1. About Eternal Flame Outdoors
These Terms & Conditions (“Terms”) govern your access to and use of the Eternal Flame Unlimited LLC dba Eternal Flame Outdoors website, online store, content, products, and related services (collectively, the “Services”).
Eternal Flame Outdoors
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521
By accessing our website, creating an account, or purchasing a product, you agree to these Terms and the policies incorporated into them.
If you do not agree with these Terms, please do not use the Services.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase through our website.
2. Products & Product Information
Eternal Flame Outdoors specializes in premium fireplaces, fire pits, fire tables, grills, outdoor kitchens, patio heating, and related indoor and outdoor living products.
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, images, pricing, availability, and estimated lead times.
However, manufacturers may change products, specifications, finishes, features, availability, and production schedules without notice.
Product images may include optional accessories, decorative elements, media, furniture, or staged environments that are not included with the product.
Colors and finishes may also appear differently due to photography, lighting, natural material variations, manufacturing processes, and screen settings.
Before ordering or installing a product, customers are responsible for confirming applicable:
- Dimensions and clearances
- Fuel type
- Electrical requirements
- Venting requirements
- Installation requirements
- Required accessories
- Site conditions
- Manufacturer specifications
Current manufacturer documentation and installation instructions should be followed when differences exist between website information and manufacturer documentation.
Please contact us before ordering if you need assistance verifying product requirements.
3. Pricing, Taxes & Charges
Unless otherwise indicated, prices displayed on our website are in U.S. dollars (USD).
Applicable sales taxes and shipping, freight, delivery, or other charges will be calculated or communicated as appropriate for the order.
We reserve the right to correct pricing, product-information, or availability errors.
If an error affects an order you've already placed, we may contact you before proceeding. If we're unable to fulfill an order because of a material pricing or availability error, we may cancel the affected order and refund amounts paid for the canceled item.
4. Orders & Order Acceptance
Submitting an order does not guarantee that the order can be fulfilled.
Orders may be subject to:
- Payment authorization
- Fraud and identity verification
- Product availability
- Manufacturer acceptance
- Shipping or geographic restrictions
- Quantity limitations
- Product configuration requirements
We reserve the right to decline or cancel an order when reasonably necessary, including because of product unavailability, pricing errors, suspected fraud, payment issues, delivery restrictions, or inability to fulfill the order.
If we cancel an order after payment has been collected, applicable amounts paid for the canceled order will be refunded to the original payment method.
5. Payment
Payment methods currently available for your order will be displayed at checkout.
By submitting an order, you authorize Eternal Flame Outdoors and its applicable payment providers to process the amount associated with your purchase using the payment method you select.
You are responsible for providing accurate billing, shipping, payment, and contact information.
Certain transactions may require additional verification before an order is accepted or released for fulfillment.
For additional information, please review our Payment Policy.
6. Shipping, Delivery & Lead Times
Processing, production, shipping, and delivery times vary by product and manufacturer.
Any lead time or delivery date provided on our website or communicated by our team is an estimate unless expressly stated otherwise.
Manufacturer schedules, custom production, product availability, weather, carrier delays, material shortages, seasonal demand, and other circumstances outside our reasonable control may affect delivery.
Large and oversized products may be delivered by freight carrier and may require an appointment and adult signature.
Customers are responsible for inspecting freight shipments upon delivery and noting visible damage on the carrier's delivery documentation before signing.
Please review our Shipping, Delivery & Lead Times Policy for complete information.
7. Returns, Refunds & Cancellations
Returns, refunds, exchanges, and order cancellations are governed by our Returns & Refunds Policy.
Certain products may be non-returnable, including custom, made-to-order, special-order, installed, used, or specially configured products.
Some eligible returns may also be subject to return freight or manufacturer restocking fees.
Please review the applicable return terms before placing your order, particularly when purchasing a custom or made-to-order product.
8. Manufacturer Warranties
Many products sold by Eternal Flame Outdoors include warranties provided by their respective manufacturers.
Warranty duration, coverage, exclusions, requirements, and remedies vary by manufacturer and product.
Eternal Flame Outdoors can assist customers with warranty requests for products purchased directly from us; however, warranty eligibility and available remedies are determined according to the applicable manufacturer's warranty terms.
Please review our Warranty Information & Support page for additional information.
9. Installation & Safety
Many products sold by Eternal Flame Outdoors require specialized installation.
Gas, propane, electrical, plumbing, venting, structural, and other specialized work should be performed by appropriately qualified or licensed professionals where required.
Installation must comply with:
- Manufacturer instructions
- Applicable building and safety codes
- Local regulations
- Permit requirements
- Fuel and electrical requirements
Customers and their installers are responsible for confirming that a product is appropriate for the intended installation and location.
Improper installation, unauthorized modification, or failure to follow manufacturer requirements may create safety risks and may affect warranty coverage.
10. Intellectual Property
Unless otherwise indicated, content available through the Eternal Flame Outdoors website—including our branding, text, graphics, page designs, original photography, videos, and other original materials—is owned by or licensed to Eternal Flame Outdoors and is protected by applicable intellectual-property laws.
Manufacturer names, trademarks, logos, product images, descriptions, and other manufacturer-provided materials remain the property of their respective owners.
You may access and use website content for personal, non-commercial shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected website content without authorization from the applicable rights holder.
11. Reviews & User-Submitted Content
If you submit a product review, photograph, testimonial, comment, or other content to Eternal Flame Outdoors, you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.
You grant Eternal Flame Outdoors a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute submitted content in connection with our website, products, marketing, and Services, subject to applicable law.
We may moderate, decline, or remove submitted content when appropriate.
12. Prohibited Uses
You may not use our website or Services to:
- Violate applicable laws or regulations
- Engage in fraudulent or deceptive activity
- Submit false or unauthorized orders
- Introduce malware or harmful code
- Attempt to interfere with website security or operation
- Attempt unauthorized access to systems or accounts
- Collect personal information about others unlawfully
- Infringe intellectual-property or other legal rights
- Use automated systems to abuse or materially disrupt our Services
We may restrict access to the Services when we reasonably believe these Terms have been violated.
13. Privacy & Cookies
Our collection and use of personal information are described in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
Where applicable, additional opt-out rights and controls are available through our Privacy Choices page and cookie preference tools.
14. Third-Party Services & Links
Our website may contain links to or integrate with third-party websites, manufacturers, payment providers, shipping providers, applications, or other services.
Third-party services are governed by their own terms and privacy practices.
Eternal Flame Outdoors is not responsible for third-party websites or services that we do not control, except as otherwise required by applicable law.
15. Website Disclaimer
We make reasonable efforts to maintain accurate and useful website information, but we cannot guarantee that every page, specification, price, availability estimate, or other item of information will always be complete, current, or error-free.
Please review our separate Disclaimer for additional information concerning product information, manufacturer documentation, professional installation, third-party content, and website use.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded or limited.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Eternal Flame Outdoors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or Services.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.
Manufacturer warranties, consumer rights, and other rights that cannot lawfully be waived or limited remain unaffected.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Eternal Flame Outdoors harmless from third-party claims, liabilities, damages, or reasonable expenses arising directly from your unlawful misuse of the Services, violation of these Terms, or infringement of another person's rights.
18. Electronic Communications
By using our Services or communicating with us electronically, you consent to receive order confirmations, notices, disclosures, and other transactional communications electronically where permitted by law.
Electronic communications may include email, website notices, account communications, and other electronic methods associated with your transaction.
19. SMS & Text Messaging
If you separately opt in to receive text messages from Eternal Flame Outdoors, you may receive recurring marketing and promotional text messages, including special offers, new arrivals, product recommendations, and abandoned-cart or checkout reminders.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us at:
support@eternalflameoutdoors.com
(813) 599-0521
Marketing consent is not a condition of purchasing products unless otherwise expressly disclosed and permitted by law.
20. Governing Law & Disputes
These Terms and any dispute arising out of or relating to your use of the Services or purchases from Eternal Flame Outdoors will be governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except where applicable law requires otherwise. Nothing in these Terms limits any consumer rights that cannot lawfully be waived or restricted.
Before initiating formal proceedings, we encourage customers to contact us so we can attempt to resolve concerns directly and in good faith.
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521
Any mandatory dispute-resolution, venue, jurisdiction, or arbitration provisions will apply only to the extent valid and enforceable under applicable law.
21. Changes to These Terms
We may update these Terms periodically to reflect changes to our Services, business practices, policies, or applicable requirements.
When we make changes, we will update the Last Updated date at the top of this page.
Changes apply prospectively as permitted by applicable law. Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms where legally applicable.
22. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
23. Entire Agreement
These Terms, together with the policies and terms incorporated by reference and any additional terms presented in connection with a particular purchase, constitute the agreement between you and Eternal Flame Outdoors concerning use of the Services and applicable purchases.
24. Contact Us
Questions about these Terms or an order?
Eternal Flame Outdoors
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521
Hours: Monday - Friday, 9:00am - 7:00pm EST