Terms and Conditions

Last updated: September 17, 2025

1) Who we are

Crux Promotions LLC dba Eternal Flame Outdoors (“Eternal Flame Outdoors,” “we,” “us,” “our”)
Address: 201 Byrd Street, Suffolk, VA 23434, USA
Phone: (757) 699-4267 • Email: support@eternalflameoutdoors.com

Website: https://eternalflameoutdoors.com

These Terms & Conditions (“Terms”) govern your access to and use of our website and services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services. The Services are intended for users 18+.

2) Our products & information

We specialize in luxury outdoor living products (fire pits, grills, fireplaces, patio). We strive for accuracy, but specifications, features, pricing, availability, and lead times can change without notice. Product images may show optional accessories or staged environments. Colors/finishes can vary due to lighting and screens. Always verify dimensions, clearances, and power/venting requirements before purchase and installation.

3) Pricing, taxes, and fees

All prices are in U.S. dollars (USD) and exclude applicable taxes. Any shipping, delivery, or handling charges will be shown at checkout. If we discover a pricing or availability error, we may cancel or refuse an order and promptly refund any amounts paid.

4) Orders & acceptance

Your order is an offer to buy; we may accept or decline at our discretion (including due to availability, suspected fraud, incorrect pricing, or delivery restrictions). We may limit quantities per person/household/order. Title and risk of loss transfer upon delivery by the carrier to the address you provide.

5) Payments

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Venmo, Amazon Pay, Google Pay, and Apple Pay. You authorize us (or our processor) to charge your selected payment method for the total shown at checkout. You agree to keep your billing, shipping, and contact details accurate and up to date.

6) Shipping & delivery

General shipping terms (methods, timing, freight requirements, signatures) are described on our Shipping page and/or at checkout. Delivery dates are estimates. We are not liable for delays outside our reasonable control (carriers, weather, supply constraints). Please inspect freight deliveries upon arrival and note any visible damage with the carrier.

7) Returns & refunds

Please review our Return & Refund Policy before purchasing:

That policy explains eligibility, timelines, the return process, and who pays return shipping. Manufacturer warranty terms (if any) apply in addition to your statutory rights.

8) Installation & safety

Gas, electrical, structural, and code-related work must be performed by qualified, licensed professionals and in accordance with local codes and manufacturer instructions. Failure to follow instructions or codes can create safety risks and may void warranties.

9) Intellectual property

All content on the Services (text, images, logos, software, designs) is owned by us or our licensors and protected by law. You may access and print content for personal, non-commercial use. Any other use (copy, distribution, modification, reverse engineering) requires our prior written permission.

10) User content & reviews

If you submit reviews or other content, you represent that it is accurate, lawful, and your own (or licensed to you). You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with the Services. We may moderate or remove content at our discretion.

11) Prohibited activities

You agree not to: violate laws; interfere with site security; scrape, mine, or harvest data; submit false orders; upload malware; or misuse the Services in ways that harm us, our users, or our partners.

12) Privacy & cookies

Your use of the Services is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use information and how you can manage cookie preferences and certain opt-outs.

13) Disclaimers

EXCEPT AS OTHERWISE REQUIRED BY LAW, THE SERVICES AND ALL CONTENT/PRODUCT INFORMATION ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation.

14) Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS/REVENUE/DATA) ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT OR USD $1,000, WHICHEVER IS LESS. Some jurisdictions do not allow certain limitations—your statutory rights may apply.

15) Indemnity

You agree to defend, indemnify, and hold harmless Eternal Flame Outdoors and our affiliates and personnel from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Services or violation of these Terms.

16) Electronic communications & signatures

You consent to receive disclosures and agreements electronically and to conduct transactions by electronic means. Electronic records and signatures have the same legal effect as originals.

17) SMS/text messaging (if you opt in)

By opting in, you agree to receive SMS about orders, support, and/or marketing. Message/data rates may apply. Frequency varies. You can reply STOP to opt out or HELP for assistance. Support: support@eternalflameoutdoors.com or (757) 699-4267.

18) Governing law; disputes; arbitration

These Terms are governed by Virginia law (without its conflicts rules). Before filing a claim, both parties will try to resolve disputes in good faith for 30 days. If unresolved, disputes will be resolved by binding arbitration under the AAA Consumer Rules in Suffolk, Virginia (or remotely, if permitted). CLASS ACTIONS ARE WAIVED—claims must be brought individually. Either party may seek injunctive relief in court for IP or misuse. If any arbitration provision is found unenforceable, that portion is severed and the remainder applies.

19) Changes to the Services or Terms

We may update the Services and these Terms from time to time. The “Last updated” date reflects the latest version. Continued use means you accept any changes.

20) Contact us

Questions or concerns?
Eternal Flame Outdoors
201 Byrd Street, Suffolk, VA 23434 • (757) 699-4267
support@eternalflameoutdoors.com