Shipping, Delivery and Lead Times
Our Commitment
At Eternal Flame Unlimited LLC dba Eternal Flame Outdoors, we believe exceptional service begins with clear communication. Because we work with leading manufacturers across the country, processing times, production schedules, shipping methods, and delivery timelines vary by product and brand.
This guide explains what to expect from the time you place your order through final delivery. We’ll keep you informed throughout the process and are always available to assist with product availability, lead times, freight delivery, or project deadlines.
Free Shipping
Eternal Flame Unlimited LLC dba Eternal Flame Outdoors currently offers FREE standard shipping on all orders within the contiguous United States.
Free standard shipping applies to both parcel shipments and standard curbside freight delivery, depending on the size and shipping requirements of the product.
There is no minimum purchase required.
Expedited shipping, white-glove delivery, inside delivery, special handling, installation, or other upgraded delivery services are not included in free standard shipping and may incur an additional charge when available.
For deliveries to Alaska, Hawaii, or U.S. territories, please contact us before ordering so we can confirm availability and provide a shipping quote.
Ready-to-Ship Products
Many in-stock products leave the manufacturer's warehouse within approximately 2–5 business days.
Once shipped, standard delivery typically takes approximately 5–10 business days, depending on the carrier, destination, product size, and shipping method.
For most ready-to-ship products, the estimated total delivery timeframe is approximately 7–15 business days from the date the order begins processing.
Oversized products may ship by freight carrier and may require a delivery appointment.
Tracking information will be provided as soon as it becomes available.
Please note that “in stock” or “ready to ship” refers to estimated manufacturer warehouse availability and does not guarantee a specific shipment or delivery date.
Made-to-Order & Custom Products
Many of our premium fire tables, outdoor kitchens, fire features, specialty finishes, and custom products are made specifically for your order.
Typical production time is approximately 4–6 weeks, depending on the manufacturer and product. Specialty finishes and custom configurations may require additional production time. Seasonal demand and material availability may also affect lead times.
Once production is complete and the order ships, standard delivery typically takes approximately 5–10 business days, depending on the carrier, destination, product size, and shipping method.
Free standard shipping is included on made-to-order and custom products delivered within the contiguous United States.
Because production schedules and carrier transit times can change, all production and delivery timeframes are estimates and are not guaranteed delivery dates.
Estimated Processing & Production Times by Brand
The following estimates are provided as a general guide. Actual processing and production times may vary by individual product, availability, finish, configuration, and manufacturer production schedule.
| Brand | Estimated Processing / Production Time |
|---|---|
| Amantii | 2–5 Business Days |
| Modern Flames | 3–7 Business Days |
| Dimplex | 2–5 Business Days |
| Empire | 2–5 Business Days |
| The Outdoor Plus | 4–6 Weeks |
| Videl | 2–4 Weeks |
| American Fyre Designs | 4–6 Weeks |
| Fire Magic | 3–7 Business Days |
| Blackstone | 2–5 Business Days |
Estimated standard shipping transit time after shipment: 5–10 business days.
Processing and production times are estimates and may change due to manufacturer schedules, seasonal demand, material availability, custom options, or other circumstances outside our control.
Need a more precise estimate? Contact us before ordering and we’ll be happy to verify current availability and estimated lead time with the manufacturer.
Order Processing & Cutoff Time
Orders begin processing once payment has been successfully received.
Ready-to-ship and in-stock products generally process within approximately 2–5 business days, although individual manufacturer processing times may vary.
Our daily order cutoff time is 1:00 PM Eastern Time, Monday through Friday.
Orders placed after 1:00 PM ET, on weekends, or on holidays begin processing on the next business day.
Made-to-order and custom products require additional production time as described above.
Once your order ships, we’ll send shipping and tracking information to the email address provided with your order.
Shipping Costs
Standard shipping is FREE on all orders delivered within the contiguous United States.
Depending on the product, your order may ship by parcel carrier or freight carrier. Large and oversized products generally ship by standard curbside freight delivery.
Free standard shipping does not include expedited shipping, inside delivery, white-glove service, installation, or other upgraded delivery services.
If an upgraded delivery service is available for your order, any additional cost will be disclosed and approved before the service is arranged.
For deliveries to Alaska, Hawaii, or U.S. territories, please contact us before ordering so we can confirm availability and provide a shipping quote.
Freight Delivery
Large fireplaces, outdoor kitchens, fire tables, grills, and other oversized products may ship by freight carrier.
Standard curbside freight delivery is included at no additional charge within the contiguous United States.
The freight carrier will typically contact you to schedule a delivery appointment. An adult should be available to accept and inspect the shipment.
Standard curbside freight delivery generally does not include moving the product inside your home, garage, backyard, or installation area. It also does not include unpacking, assembly, installation, or packaging removal.
If you require inside delivery, white-glove service, or another upgraded delivery service, please contact us before ordering. Availability and additional charges vary by product, carrier, and delivery location.
When Your Freight Shipment Arrives
Please inspect your shipment carefully before signing the delivery receipt.
- Inspect the packaging for visible damage.
- Check the shipment for signs of mishandling.
- Note any visible damage on the delivery receipt before signing.
- Take clear photographs of any damaged packaging or product.
- Keep all packaging and shipping materials until the product has been fully inspected.
If concealed damage is discovered after unpacking your order, please notify Eternal Flame Outdoors within 7 days of delivery so we can assist with the claim. Any visible damage to the packaging or product should be reported to the carrier within 48 hours of delivery.
Tracking Your Order
Once tracking becomes available, your shipping confirmation may include your tracking number, shipping carrier, and estimated delivery information.
For freight shipments, the carrier may also contact you directly to arrange your delivery appointment.
Please keep in mind that tracking information may take some time to update after a shipment leaves the manufacturer's warehouse.
Delivery Inspection & Damage
We carefully coordinate with our manufacturers and shipping partners, but damage can occasionally occur during transit.
If your order arrives with visible damage:
- Note the damage on the delivery receipt before signing.
- Take clear photographs of the packaging and damaged areas.
- Keep the product and all original packaging.
- Contact Eternal Flame Unlimited LLC dba Eternal Flame Outdoors as soon as possible.
For concealed damage discovered after unpacking, please contact us within 7 days of delivery.
We’ll work with you and the manufacturer or carrier to determine the appropriate next steps, which may include replacement parts or other available remedies.
Delays & Delivery Issues
While we work closely with our manufacturers and shipping partners, occasional delays can occur due to weather, carrier disruptions, manufacturer production schedules, seasonal demand, material availability, or circumstances outside our control.
If your shipment appears delayed, arrives damaged, or you experience another delivery issue, please contact us. We’ll help coordinate the next steps and keep you informed.
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521
Need Your Order by a Certain Date?
Planning around a contractor, installation appointment, special event, or project deadline?
Please contact us before placing your order.
We’ll gladly check current manufacturer availability and provide the most accurate lead-time information available for the products you’re considering.
While production and delivery dates cannot be guaranteed, our team will help you select the best available option for your project timeline.
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521