Disclaimer
Last Updated: September 17, 2026
The information provided by Eternal Flame Unlimited LLC dba Eternal Flame Outdoors (“Eternal Flame Outdoors,” “we,” “us,” or “our”) on our website is provided for general informational and shopping purposes.
We make reasonable efforts to provide accurate and current information. However, product specifications, availability, pricing, images, dimensions, lead times, manufacturer information, and other website content may change or contain errors.
Customers should review applicable manufacturer documentation and confirm important product requirements before purchase and installation.
Authorized Retailer
Eternal Flame Outdoors is an authorized retailer for the brands and products we represent.
Manufacturer authorization, product availability, warranty programs, distribution requirements, and dealer programs may vary by brand, product line, and location and may change over time.
Products purchased directly from Eternal Flame Outdoors are subject to the applicable manufacturer's warranty terms and conditions.
For questions about our authorization for a particular brand or product, please contact us.
Product Information & Specifications
We work to provide accurate product descriptions, specifications, dimensions, features, and technical information.
Much of this information is supplied by manufacturers and may be updated or changed without notice.
Before purchasing or installing a product, customers should verify all important requirements, including, where applicable:
- Product dimensions and clearances
- Cutout and framing dimensions
- Fuel type and gas requirements
- Electrical requirements
- Venting requirements
- Installation requirements
- Required accessories or components
- Indoor or outdoor suitability
- Environmental or location requirements
- Applicable manufacturer instructions
When differences exist between information on our website and current manufacturer documentation, the manufacturer's current specifications, installation instructions, and product documentation should be followed.
If you need help locating current specifications or documentation, please contact us before ordering.
Product Compatibility & Selection
Many of the products we sell require customers to select specific sizes, fuel types, finishes, controls, accessories, installation components, or configurations.
Customers are responsible for reviewing their selections before submitting an order and for confirming that the selected product is appropriate for the intended application.
Compatibility can depend on the specific model, installation, existing equipment, local requirements, and manufacturer specifications.
If you are uncertain about compatibility, sizing, fuel type, required accessories, or another product option, please contact us before ordering. We are happy to assist with available manufacturer information, but final installation suitability should be confirmed by the appropriate qualified professional when necessary.
Installation & Professional Advice
Information provided on our website, including buying guides, product recommendations, specifications, articles, FAQs, and customer-support guidance, is intended to assist with product selection and general understanding.
It is not a substitute for professional installation, engineering, architectural, electrical, plumbing, gas-fitting, or other professional advice when such expertise is required.
Products involving gas, propane, electricity, plumbing, venting, structural modifications, clearances, combustion, or other specialized installation should be installed by appropriately qualified or licensed professionals as required by applicable law.
Installation must comply with:
- Manufacturer instructions
- Applicable building and safety codes
- Permit requirements
- Local regulations
- Fuel and electrical requirements
- Required clearances and ventilation requirements
The purchaser and installer are responsible for confirming that the selected product and installation are appropriate for the intended location and application.
Eternal Flame Outdoors does not perform installation unless expressly stated otherwise in connection with a specific service.
Product Images, Lifestyle Images, Colors & Finishes
Product photographs and lifestyle images are intended to help illustrate the appearance, design, and potential use of our products.
Please keep in mind:
- Lifestyle images may include accessories, furniture, media, surrounds, decorative elements, landscaping, cabinetry, or other items that are not included with the product.
- Some lifestyle images may be styled or digitally enhanced for presentation purposes.
- Product proportions may appear different depending on the photograph, perspective, or setting.
- Colors and finishes may vary due to lighting, photography, screen settings, manufacturing processes, and natural material variations.
- Handmade, individually finished, concrete, stone, metal, wood, and other natural or artisan products may have variations that are part of their character.
- Product appearance, packaging, components, or details may change when manufacturers update a model.
Product titles, descriptions, specifications, and manufacturer documentation should be reviewed to determine what is included with a particular product.
If an exact color, finish, dimension, accessory, or configuration is important to your project, please contact us before ordering.
Pricing, Promotions, Availability & Lead Times
We make reasonable efforts to display accurate pricing, promotions, product availability, and estimated lead times.
Prices, promotions, product availability, specifications, and estimated lead times are subject to change.
Lead times displayed on our website are estimates and are not guaranteed shipment or delivery dates. Manufacturer production schedules, product availability, custom options, seasonal demand, carrier delays, weather, material availability, and other circumstances may affect fulfillment and delivery.
For projects with specific deadlines, please contact us before ordering so we can help verify current availability.
We recommend that customers do not schedule contractors, installers, or other dependent services until the product has arrived and has been inspected, as production and delivery schedules can change.
Please review our Shipping, Delivery & Lead Times Policy for additional information.
Made-to-Order, Custom & Special-Order Products
Certain products may be made-to-order, custom, specially configured, or ordered specifically for the customer.
Production schedules, colors, finishes, dimensions, and other characteristics may vary according to the manufacturer and product.
Because these products may enter manufacturer processing or production shortly after an order is placed, cancellation and return eligibility may be limited.
Please carefully review all product selections and specifications before ordering.
Our Returns & Refunds Policy provides additional information regarding made-to-order, custom, and special-order products.
Manufacturer Warranties
Warranty coverage is provided according to the applicable manufacturer's warranty.
Coverage periods, exclusions, eligibility requirements, and remedies vary by manufacturer and product.
Eternal Flame Outdoors assists customers with manufacturer warranty requests for products purchased directly from us, but Eternal Flame Outdoors does not determine manufacturer warranty eligibility, coverage, exclusions, claim approval, or remedies.
Nothing on our website expands, modifies, or replaces the written warranty provided by the applicable manufacturer.
Please review our Warranty Information & Support page for additional information.
Shipping & Freight Information
Large, heavy, or oversized products may be delivered by freight carrier rather than a traditional parcel service.
Customers should inspect freight shipments carefully at delivery, note visible damage on the carrier's delivery receipt before signing, retain packaging, and contact Eternal Flame Outdoors promptly if a shipping issue occurs.
Concealed damage discovered after unpacking should be reported to Eternal Flame Outdoors within the timeframe stated in our Shipping, Delivery & Lead Times Policy so we can assist with the applicable claim process.
Shipping damage is handled separately from a standard return or manufacturer warranty claim.
Third-Party Websites & Content
Our website may contain links to or information from third-party websites, manufacturers, service providers, documents, videos, applications, or other resources.
These resources may be provided for convenience or additional information.
Eternal Flame Outdoors does not control third-party websites and is not responsible for their availability, content, privacy practices, terms, or subsequent changes.
References to third-party trademarks, brand names, and product names are for identification and informational purposes. All applicable trademarks remain the property of their respective owners.
Website Availability
We work to maintain a reliable and accessible website but cannot guarantee that the website or every feature will always be available, uninterrupted, or error-free.
Website functionality may occasionally be affected by maintenance, technical issues, third-party services, updates, or circumstances outside our reasonable control.
Limitation of Liability
To the fullest extent permitted by applicable law, Eternal Flame Outdoors is not responsible for losses or damages resulting solely from reliance on general website information when current manufacturer documentation, professional evaluation, installation requirements, or site-specific requirements should reasonably be consulted.
Eternal Flame Outdoors is not responsible for improper installation, unauthorized modification, misuse, or failure to follow applicable manufacturer instructions, safety requirements, or applicable codes.
Nothing in this Disclaimer is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded or limited under applicable law.
Product purchases are also subject to the applicable Terms & Conditions, Shipping Policy, Returns & Refunds Policy, manufacturer warranties, and other policies or conditions presented in connection with the purchase.
Changes to This Disclaimer
We may update this Disclaimer periodically to reflect changes to our website, products, services, policies, or applicable requirements.
When changes are made, the Last Updated date at the top of this page will be revised.
Questions?
If you have questions about a product, specifications, compatibility, installation requirements, manufacturer documentation, or information displayed on our website, please contact us before placing your order.
Eternal Flame Unlimited LLC dba Eternal Flame Outdoors
Email: support@eternalflameoutdoors.com
Phone: (813) 599-0521